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IT Services Company Based in Basingstoke, Hampshire

The Tech Lounge Support Features

What is Remote Support? At The Tech Lounge we define remote support as support delivered by any means other than in person.

 

You can request support via telephone, email or via the The Tech Lounge website. We will then assist you via the same channels. We may connect into your computer if you have our Remote Management & Monitoring (RMM) agent, or we may invite you to a Zoom meeting and ask you to share your screen.

 

We resolve 97.7% of our support calls remotely, and all The Tech Lounge IT Support & Maintenance contracts include Remote Support.

What is Onsite Support? At The Tech Lounge we define onsite support as support delivered by a The Tech Lounge engineer who is physically present at your office.

 

You can request onsite support via telephone, email or via the The Tech Lounge website and we will arrange an onsite visit by an engineer on a day and at a time that suits you. You will be sent a meeting request for all onsite appointments, as well as reminders on the day of the appointment.

 

Onsite Support is not Included with our Basic IT Support & Maintenance package, but is included at no additional cost with both our Standard & Premium IT Support & Maintenance packages.

 

Onsite support is also available on an Ad-Hoc basis and with our prepaid Call Packs.

Working from home or away on business and still need access to the computer located in your office?

 

The Tech Lounge provides secure access from anywhere in the world to your devices via our “Remote Access” solution.

At The Tech Lounge we believe prevention is better than cure, especially when your companies reputation is on the line.

 

All The Tech Lounge contracts include FREE Anti-Virus Software 

It’s not if, but when things will go wrong. The accidental deletion of a file or folder, the corruption of that vital Excel document.

 

That’s why we backup your Microsoft Windows Client computers personal files and folders. We also working on introducing the same service for your Apple Macintosh computers. Watch this space!

 

Client Backups not Included with our Basic IT Support & Maintenance package, but are included at no additional cost with both our Standard & Premium IT Support & Maintenance packages.

At The Tech Lounge we believe prevention is better than cure so we monitor all IT Support & Maintenance customers computers & servers using our Remote Management and Monitoring platform (RMM). 

 

This is done by installing a small piece of software on every machine, called an agent. The RMM agent provides us technical information on the performance of the device. Memory Usage, Hard Disk Space, running services, installed software etc. It also provides us with the means to remotely access your machines to deliver remote support. When delivering remote support the agent always displays a message showing that we are connected.

 

What the agent is doesn’t do is give us access to any data or let us see what you are working on.

All The Tech Lounge IT Support & Maintenance recieve regular reports;

  • A high-level executive summary showing you the status of your IT estate, including server availability, health and security status.
  • A high-level backup summary showing you the current status of your backups.
  • Anti-Virus Information – A report showing the security status of your IT Assets, the remediation staus, firewall status and the status of the various security elements, for example RootKit Shield, Phising Shield, Identity Shield etc…
  • Asset Information – A list of your monitored devices, the serial numbers, the purchase date, age, current owner and warranty information.

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