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Introducing the Problem Steps Recorder

Mark Dalton - Monday, February 24, 2014

Record how to to perform a task and email it with ease.

Problem Steps Recorder
Have you ever needed to show somebody how to do something on their computer but found it hard to explain the steps required? Maybe a family member, or a support professional. Maybe you need to capture it for yourself to remind you how to do something later on.
Well, let me introduce you to the "Problem Steps Recorder". This handy little tool was introduced in Microsoft Windows 7 and allows you to record the steps taken on your computer, annotate them, and save them to a file so you can share them later.
To record and save steps on your computer;
  1. Open the Problem Steps Recorder by clicking the Start button Picture of the Start button, and then typing psr. In the list of results, click psr.
  2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
  3. Click Stop Record.
  4. In the Save As dialog box, type a name for the file, and then click Save.

To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

To send the problem steps in an email;
After recording and saving a .zip file, click the help down arrow Picture of help down arrow, and then click Send to E-Mail recipient. This will open an e-mail message in your default e-mail program with the last recorded file attached to it.

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